General Terms and Conditions of Sale

These General Terms and Conditions of Sale (hereinafter referred to as the “GTC”) govern the contractual relationship between MerciProduct.com (the “Seller”) and the customer (the “Customer”) regarding the purchase of products offered on the website. By placing an order, the Customer acknowledges having read and accepted these GTC without reservation.

1. Scope of Application

These GTC apply exclusively to sales made through the MerciProduct.com website. Any contrary conditions set by the Customer shall not be binding unless expressly accepted in writing by the Seller.

2. Product Information

The products offered for sale are described as accurately as possible. However, minor variations in color, texture, or design may occur due to technical limitations of digital displays. The Seller shall not be held liable for such discrepancies.

3. Order Process

Orders are placed online via the MerciProduct.com website. The Customer must follow the steps outlined during checkout, including providing accurate delivery details. An order confirmation email will be sent upon validation. The Seller reserves the right to cancel any order in case of payment issues, stock unavailability, or suspicious activity.

4. Pricing & Payment

Prices are displayed in the selected currency (EUR, USD, etc.) and are inclusive of taxes unless otherwise stated. The Seller reserves the right to modify prices at any time, though orders already confirmed will be honored at the price indicated at the time of purchase. Accepted payment methods include credit/debit cards and secure online payment systems.

5. Delivery

Products are shipped within the timeframe specified at checkout. Delivery times are estimates and may vary due to carrier delays or unforeseen circumstances. The Seller is not responsible for delays caused by third-party logistics providers. Risk of loss or damage transfers to the Customer upon delivery.

6. Right of Withdrawal

In accordance with applicable consumer protection laws, the Customer has a 14-day withdrawal period from the date of delivery to return unused products in their original packaging. Return shipping costs are the Customer’s responsibility unless the product is defective or incorrect. Refunds will be processed within 14 days of receipt of the returned items.

7. Warranties & Liability

The Seller guarantees that products comply with legal standards and are free from defects at the time of delivery. Claims for defects must be reported within a reasonable timeframe. The Seller’s liability is limited to the product’s purchase price, excluding indirect damages (e.g., loss of profit).

8. Intellectual Property

All content on MerciProduct.com (logos, images, text, etc.) is the exclusive property of the Seller or its partners. Unauthorized reproduction or use is strictly prohibited.

9. Force Majeure

The Seller shall not be liable for delays or failures caused by events beyond its control (e.g., natural disasters, strikes, pandemics).

10. Dispute Resolution

Any disputes shall be governed by the laws of the Seller’s jurisdiction. Prior to legal action, the parties agree to seek an amicable resolution.

11. Modifications

The Seller reserves the right to update these GTC at any time. The applicable version is the one in effect at the time of the order.

By placing an order, the Customer confirms acceptance of these terms.